Qafalah App Privacy Policy

Who This Policy Applies To

This Privacy Policy applies to:

• Companies and Organizations using Qafalah to manage visas, tanazul processes, employee records, agent referrals, and financial transactions.
• Employees, Agents, and Clients whose personal, employment, or financial information is collected and stored in Qafalah by the companies using the system.

Qafalah (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information collected through our software. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

• Employee & Client Information: Names, contact details, iqama numbers, visa/tanazul information, and other personal details required for service management.
• Agent Information: Names, contact details, and referral/commission records.
• Financial Information: Sales, payments, receipts, and commission data.
• Usage Information: Data about how you use the app (features accessed, reports generated) to improve performance.

2. Manual Data Entry

• Qafalah does not connect to government systems or portals.
• All visa, tanazul, and employee information is entered manually by users of the system.
• Users are responsible for the accuracy of the data entered into the app.

3. How We Use Your Information

• Manage visa and tanazul processes.
• Maintain employee and agent records.
• Track financial transactions, sales, and commissions.
• Generate reports and receipts.
• Assign and enforce user roles (Admin, Manager, Document Processor, Receptionist) for workflow management.
• Improve app performance and features.

4. User Roles

• Admin: Full access to all features and data.
• Manager: Branch-specific management and reporting.
• Document Processor: Handles document approvals and service processing.
• Receptionist: Handles service registration and basic data entry.

Access to data and features is controlled based on the role to ensure privacy and workflow security.

5. Data Sharing & Disclosure

• We do not sell or share personal information with third parties, except:
• To comply with legal obligations.
• To trusted service providers who assist in operating the app (e.g., hosting, payment processing), under strict confidentiality agreements.

6. Data Security

• We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
• All data is stored securely in our system.
• Access is restricted to authorized personnel only.

7. Retention of Data

We retain personal data as long as necessary to provide services and comply with legal obligations.

8. Future Plans

• Qafalah may be offered as a commercial system for agencies or companies in the future.
• Companies may purchase Admin accounts to manage employees, agents, and workflow.
• User data will remain secure and confidential under the same privacy standards.

9. Your Rights

• Access your personal data stored in Qafalah.
• Request correction or deletion of your personal data.
• Contact us regarding any privacy concerns.

To exercise these rights, contact us at: info@qafalah.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://app.qafalah.com/privacy-policy.

11. Contact Us

For any questions regarding this Privacy Policy or your data, contact us at:

• Email: info@qafalah.com
• Website: https://app.qafalah.com/